Our Impact

2025 headline facts

HARC has a 95.1% success rate at appeal

In the year to April 2025 19,668 client contacts were made with HARC

We secured £6,667,066 in previously unclaimed, enhanced or reinstated benefits of which £6,191,248 was obtained for people with long term health issues

Making a difference when it matters most

Our impact is measured not only in numbers, but in the difference we make to people’s lives. Many of the individuals we support tell us that without HARC, they would not have known where to turn. For some, our help has been truly life-saving.

Annual review 2025

Learn more about the people powering HARC and the key numbers that highlighted our work and growth throughout 2025.

Client focus

“HARC has certainly improved my life. Before, I was struggling to pay the bills each month. I had to think about where every penny was going, and I couldn’t do the things I wanted to do. This money means I can afford to pay for my car which gives me some freedom. I can honestly say I feel good about things.” – Fred

2025 documents and downloads

Client Survey
2025

Survey Question Comparison 2025

Client Comments 2025

“The benefit system feels like a closed environment, a big impenetrable wall designed to stop people getting the help they need. HARC helps you negotiate that and finds a way to get you what you really need and are entitled to.”

"The system is punitive and unnecessarily cruel to people. The media exacerbates the way people are seen for claiming benefits. HARC are humane, sensitive and I’m sure are responsible for saving people’s lives. I was one of those people."

"Accessing the benefits system has improved my mental health overall. Truly every connection I’ve had with HARC has been excellent."

"HARC had an open mind and helped me get benefits when I was suicidal."

"The support I have received over the years from HARC with benefit advice and forms has been second to none. The Advisors make you feel at ease, and they are comfortable to talk to. I wasn’t getting what I should, and I didn’t realise. Teresa went through everything and made sure I received the support I needed. Their help has taken the weight off my shoulders, and I cannot express how much less stressed I feel."